Exchanges & Returns

EXCHANGES

If you wish to exchange a product, you can do so within 30 days from the date of receipt, but you can exchange a product only for the same model in a different size. For return and exchange a product, please read our Exchange section and send a message to our Customer Service with your order number. The return cost of the exchanged product is paid by the Customer. The returned product must be in perfect condition and in its original packaging. Please include a purchase invoice for shipment. After our approval of the return of your product and shipment of a new product, you will receive a confirmation e-mail.

RETURNS

If you
 wish to return a product, you can do so within 30 days from the date of receipt. For return a product, please read our Returns and send a message to our Customer Service with your order number. The cost of product return is paid by the Customer. The returned product must be in perfect condition and in its original packaging. Please include a purchase invoice for shipment. After our approval of the return of your product, you will receive a confirmation email and the equivalent of your purchase price will be returned into your bank account within a few days. 

Customer can return a products back to us for a refund or replacement as long as:
- The items have not been worn or washed
- Items have not been damaged with any make up, fake tan, glitter, lotions, fragrance or deodorant
- Labels still remain attached
- Items are still packed originally and accessories included
- Items are returned inside the returns period

REFUNDS
     
Once your item has been received we will refund you by your original payment method. Payments can take up to 5 working days to process.

LINGERIE AND SWIMWEAR

We perfectly understand how difficult lingerie online shopping can be. But for health, hygiene and aesthetic reasons, gimenti.com does not accept returns of lingerie/underwear and swimwear/bathing suits if they do not meet the applicable requirements of our return policy. Because it is a very special category of clothing, which due to its specificity and purpose. It covers the most intimate places of the human body and adheres very closely to them. We want our customers to be aware of the lingerie/underwear and swimwear/bathing suits they buy from us. Are completely new products and absolutely clean and never used before by anyone!

To avoid unpleasant situations, we kindly ask gimenti.com customers to pay special attention. For responsible shopping and a conscious choice of the right size. And those customers who are not sure of their exact size, please contact our Customer Care Team for consultation. Where our experts in brafitting will do their best to serve your knowledge, advice and help in choosing the correct size for the customer.

If you're not satisfied with an item, you can return it to us in its original packaking and perfect unworn condition with labels attached within 30 days of dispatch.

Customer can return items back to us for a refund or replacement as long as:
- Items are still packed originally and accessories included
- Items are returned inside the returns period