If you wish to return a product, you can do so within 30 days from the date of receipt. For return a product, please read our Returns and send a message to our Customer Service with your order number. The cost of product return is paid by the Customer. The returned product must be in perfect condition and in its original packaging. Please include a purchase invoice for shipment. After our approval of the return of your product, you will receive a confirmation email and the equivalent of your purchase price will be returned into your bank account within a few days.
Customer can return a products back to us for a refund or replacement as long as: - The items have not been worn or washed - Items have not been damaged with any make up, fake tan, glitter, lotions, fragrance or deodorant - Labels still remain attached - Items are still packed originally and accessories included - Items are returned inside the returns period
RETURN OF LINGERIE AND SWIMWEAR
We perfectly understand how difficult lingerie and swimwear online shopping can be. But for health, hygiene and aesthetic reasons, gimenti.com does not accept returns of lingerie and swimwear. Because it is a very special category of clothing, which due to its specificity and purpose. It covers the most intimate places of the human body and adheres very closely to them. We want our customers to be aware of the lingerie and swimwear they buy from us. That these are completely new products and never used before by anyone!
To avoid unpleasant situations, we kindly ask gimenti.com customers to pay special attention. For responsible shopping and a conscious choice of the right size. And those customers who are not sure of their exact size, please contact our Customer Care Team for consultation. Where our experts in brafitting will do their best to serve our knowledge, advice and help in choosing the correct size for the customer.
Once your item has been received we will refund you by your original payment method. Payments can take up to 5 working days to process.